We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. If you are a resident and need support relating to COVID-19 please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page

What happens to my recycling?

After the recycling crew collect your green recycling bin, it is taken to the Materials Recycling Facility (MRF) in Costessey to be sorted into individual material groups. This video shows some of the hand and mechanical sorting required to separate the recyclable materials. 

All recyclable items are sorted and separated by their unique characteristics, such as shape, size, weight and material type. To allow the items to be sorted effectively, only recyclable materials should be placed in the green bin and they must be:

  • Clean – please rinse containers and do not put in any food leftovers
  • Loose – please do not bag anything in plastic bags or black bin liners
  • Dry – please ensure the bin lid remains shut.

After the material has been sorted into different groups, it goes to reprocessors who will use the following processes to create new products.