Stray and lost dogs

What to do if you want to report a lost or stray dog

Animal Warden Services looks after the collection of stray and lost dogs for South Norfolk Council. To report a lost or stray dog please contact Animal Warden Services direct on 01362 858500.  In the event you receive an automated reply because the Dog Warden is unavailable, please leave a short message including your phone number and they will give you a call back as soon as they can.

Further information can be found below.

When a dog has been reported as a stray or found, Animal Warden Services (acting on our behalf) will arrange to collect the dog if it is straying in South Norfolk. If the dog is straying or found in another local authorities area, please contact that Local Authority.

We are only able to collect dogs that have been restrained. Loose dogs cannot be collected.

This collection service operates during office hours and outside these hours an acceptance point can be made available where dogs can be delivered.

Stray dogs will be checked for microchipping or other identification and the owner contacted providing up-to-date identification details are registered with the Microchip Registration Database.

Following collection, the stray dog will be looked after for seven days and if the owner does not come forward during that time it will be rehomed.

If we have collected your dog, you will be required to pay an initial one off cost, daily kennel fees and any vet fees we have incurred before we can reunite you with your dog.

The charges are:

  • 1st occasion* - £46.00 + £11.30 per day.
  • 2nd occasion* - £60.30 + £11.30 per day.
  • 3rd occasion* - £76.90 + £11.30 per day.

*Based on a 12 month period.

If you have lost your dog, you can report it to Animal Warden Services direct on 01362 858500 who can advise you if it had been collected.  If it has not been collected Animal Warden Services will record the details in case it is reported to them in the future.  Stray dogs that have been collected can also be viewed on the Found Dogs page.

A stray dog collected on our behalf by Animal Warden Services will be looked after for seven days and if the owner does not come forward during that time it will be rehomed.

If we have collected your dog, you will be required to pay an initial one off cost, daily kennel fees and any vet fees we have incurred before we can reunite you with your dog.

The charges are:

  • 1st occasion* - £46.00 + £11.30 per day.
  • 2nd occasion* - £60.30 + £11.30 per day.
  • 3rd occasion* - £76.90 + £11.30 per day.

*Based on a 12 month period.

In addition to reporting your dog as lost to Animal Warden Services, we also suggest that you:

  • Contact the stray dog service at other local councils
  • Notify your local vets, animal hospitals and rehoming centres
  • Check online lost and found websites and notice boards in your local area.  Register your dog on missing pet websites such as Pets Located and Dog Lost.
  • Call the microchip database they are registered with and report them as lost or stolen. Make sure your contact details are always up to date.
  • If you think your dog has been stolen, call the police.
  • Put up notices in your local area and on social media with an up to date photo of your dog.
  • Visit places where other dog walkers go and ask them to keep an eye out for your dog.