Keeping homes warm

Cold homes have a significant impact on people's health. One of the best ways to keep yourself well during the winter is to stay warm. Find out what help you can get to keep your home warm this winter.

Norfolk’s Warm Homes Fund Partnership is a two-year project which aims to help fuel-poor households across Norfolk.

To improve comfort in cold homes, the scheme will also provide grant funding for the installation of first time central heating systems, for households who currently do not use mains gas as their primary heating fuel.

First time central heating grants

To be eligible for a first time central heating grant you will:

To make an enquiry email or call 01508 533677.

Energy Company Obligation

The ECO scheme obligates large suppliers to deliver energy efficiency measures to domestic premises in Britain. If you’re in receipt of certain benefits and own or privately rent your property, this scheme can provide financial assistance towards energy-saving improvements to your home.
Under this scheme, you can get free or discounted insulation such as loft or cavity wall insulation, and if your boiler is broken a discounted boiler replacement.

ECO Flexible Eligibility Scheme

The Government has now given Local Authorities the ability to identify vulnerable households that could benefit from improvements provided through ECO. This is called Flexible Eligibility.

South Norfolk Council has published criteria, in a Statement of Intent, allowing additional households to benefit from the scheme. To view the criteria, please read the Statement of Intent Version 3. If you feel you are eligible contact us by email or call 01508 533677.

Previous publications include:

Statement of Intent Version 1 valid from 27 September 2017 to 2 April 2018. 

Statement of Intent Version 2 valid from 3 April 2018 to 1 April 2019.


There is a variety of affordable warmth payments and services that may be available to you, dependent upon your eligibility.

Warm Home Discount Scheme

In certain circumstances, households may qualify for a yearly discount of £140 on your electricity bill. For eligibility, a full list of participating suppliers and more details see link above.

The £140 payment is payable to a core group of customers who 1) are in receipt of Guarantee Pension Credit 2) whose name (or partner's name) appears on the household's electricity bill, and 3) whose energy supplier is part of the scheme.

The Warm Home Discount is also paid to a broader group of customers according to criteria based on age, health, benefits claimed by household or household income. Criteria vary between each supplier.

Winter Fuel Payment

You could get between £100 and £300 to help pay your heating bills if you were born on or before 5 January 1953.

Priority Services Register

The Priority Services Register is a free service provided by energy suppliers and energy distribution companies to customers who meet certain criteria.


If you think you’re paying too much for your energy bills or would like to see if there is a better deal available, take part in our collective switching scheme which is organised by iChoosr.

The Big Switch & Save gives you the opportunity to potentially benefit from a cheaper energy tariff through collective buying power.

Sign up for freeIt’s simple and quick and there’s no obligation to switch.

All you need is access to a computer, a recent energy bill and an email address. If you do not have a personal email address, you may use a friend or family member’s. Up to 5 households can be registered on the same email.

Alternatively call South Norfolk Council on 01508 533677 to register with the Energy Team.

Take part in the current auction

For details of the current auction check here. Auctions are held 3 times a year.

If you have more questions about the Big Switch and Save go to iChoosr’s FAQ

Residents on oil

If you use heating oil, check our interactive map for oil buying groups near you.