Attention
We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. If you are a resident and need help or support relating to COVID-19, please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page
Person washing their hands at a sink

Coronavirus Information

The Government has announced a large expansion of the number of people being asked to shield, adding an extra 1.7 million people to the list. If you have received a letter asking you to begin shielding and you need help with things like accessing supermarket delivery slots, prescription collection, befriending, loneliness and wellbeing support please call us on 01508 533933 or email helphub@s-norfolk.gov.ukFind out more here.


If you are in need of support due to COVID-19, you cannot access essential items or are struggling with money, please call 01508 533933 or email helphub@s-norfolk.gov.uk, Monday to Friday between 08:15 - 22:00 and Saturday to Sunday, 10:00 - 16:00 (emergencies only).

If you are a business owner, operator or employer, find out more about the business support available to you.


It’s important you stay at home as much as possible and follow the rules to help suppress the virus. Find out everything you need to know on the Government website.

We are here to help you in these uncertain times and we’re working with key partners and communities to offer support to those in need during the Coronavirus outbreak.

Information regarding how we use your personal data for the purposes of meeting the exceptional challenges posed by the Coronavirus (COVID-19) outbreak and providing you support during this time – including meeting the needs of individuals and providing a community response to the COVID-19 outbreak can be found on our Data Protection Page.

The Government has announced a large expansion of the number of people being asked to shield, adding an extra 1.7 million people to the list. If you have received a letter asking you to begin shielding and you need help with things like accessing supermarket delivery slots, prescription collection, befriending, loneliness and wellbeing support please call us on 01508 533933 or email helphub@s-norfolk.gov.uk. .Find out more here.

We recently published a statement to confirm that our premises (South Norfolk House) are COVID-19 secure, in line with government guidance, and full details of our risk assessment of Thorpe Lodge and South Norfolk House. 

We are ensuring that residents and businesses have access to the most up-to-date information, please see the following pages.