Attention
We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. If you are a resident and need help or support relating to Covid-19, please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page
Person washing their hands at a sink

Coronavirus Information

If you are in need of support or cannot access essential items, or need to speak to someone immediately regarding Covid-19, please call 01508 533933 or email Helphub@s-norfolk.gov.uk Monday to Friday between 08:15 – 17:00 and Saturday or Sunday between 13:00 - 16:00.

If you are a resident and need financial support please call 01508 533933, Monday to Friday 08:15 - 17:00 and Saturday or Sunday between 13:00 - 16:00. 

If you are a business owner, operator or employer, find out more about the business support available to you.


It has been confirmed that from 2 December, South Norfolk will be placed under Tier 2 to help stop the spread of Coronavirus.  This tier has been strengthened compared to previous tiers. It’s important you follow the rules to help suppress the virus.  Find out everything you need to know about the tiers on the Government website here.

We are here to help you in these uncertain times and we’re working with key partners and communities to offer support to those in need during the coronavirus outbreak.

Information regarding how we use your personal data for the purposes of meeting the exceptional challenges posed by the Coronavirus (Covid-19) outbreak and providing you support during this time – including meeting the needs of individuals and providing a community response to the Covid-19 outbreak can be found on our Data Protection Page.

We are ensuring that residents and businesses have access to the most up-to-date information, please see the following pages. 

The government has updated its guidance for people who are shielding.

We recently published a statement to confirm that our premises (South Norfolk House) are COVID-19 secure, in line with government guidance, and full details of our risk assessment of Thorpe Lodge and South Norfolk House.