Wym Trails | South Norfolk Council
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Wym Trails

Two exciting free AR trails for all the family

Take part in the Wym Trails AR experience and see Wymondham's history come to life through our state-of-the-art interactive heritage trail. Under 12's can meet Henry the Hare and join him on an adventure.

Download the Wym Trails app for free from either the App Store or Google Play.

The walking trails have both child and adult versions that can be used in parallel on your smart device. The trail will merge real and virtual worlds, allowing you to view Wymondham as it was in its medieval hay-day through 360 degree virtual reality and 3D imaging. There is also an amazing VR experience during the trail at Wymondham Heritage Museum and Wymondham Leisure Centre. See details below.

Please read the instructions below for a guide to your app experience before starting your journey.

Please be aware, the app is not compatible with the following devices: iPhone 5c or older, Samsung S5, Samsung Note 4 or older and Motorola G4. This is not a definitive list.

For ultimate user experience, please follow the instructions below for Wym Trails app:

  1. Ensure your device operating systems are up-to-date
  2. Download the app at home before you arrive for a maximum experience. The app may not be downloaded at trail location
  3. Your device will need to have GPS, SIM card or 4G. The app will not work on WiFi only devices as the technology is based on GPS.
  4. Make sure your device is fully charged and all other apps are closed down
  5. Start the trails at Market Cross, Wymondham
  6. Keep the trail open on your device at all times, coming out of the trail may mean the trail ending
  7. Follow the numbers on the map in the correct numerical order
  8. To zoom in on the map, please use the plus and minus buttons
  9. To locate items on the trail, please scan the whole area with your device
  10. The trail travels in a figure of 8, meaning you will pass the start point again.  If your app signals to say the trail has ended at this point, please continue along the trail and app will pick up the next point
  11. VR headsets are located in both Wymondham Heritage Museum and Wymondham Leisure Centre, free of charge. 
  12. Please provide feedback on your experience at the end of the trail
  13. The app is approximately 700MB in size. If your device doesn’t have sufficient storage to download the content for the trails, it will close and display a message to advise you have insufficient storage space. You will need to free up space on your device in order for the app to download
  14. Enjoy the trails!

What can I do in the Wym Trails App?

This app contains two different augmented reality trails to help you explore the famous market town of Wymondham, plus some handy visitor information such as suggestions for where to eat, shop, stay and explore.

Explore the trails section

There are two exciting augmented reality trails around Wymondham to choose from;

‘Henry the Hare’ is an AR trail designed for younger children. They go on a quest around the town to help Henry find his lost belongings whilst also answering some quiz questions and interesting facts. Easy to use, fun and informative, this is a great trail for younger children who are supervised by an adult.

‘A Walk Through Time’ is an AR trail that guides you around Wymondham town while enabling you to uncover AR animations, videos, facts and photos that bring to life the stories of Wymondham’s fascinating – and often gruesome – past. This trail is aimed at adults and teenagers, recommended for ages 12+, and takes about 60 minutes to complete. At a dedicated point in the trail, you also have the chance to try a virtual reality experience, using headsets,  telling the story of the infamous Kett’s Rebellion.

There is also the ability to run both trails concurrently.

Discover the town section

The app contains a directory with useful listings and information about the town, including suggestions for where to eat, shop, stay and explore locally  – as well as upcoming events and special offers.

Wymondham’s Stories section

You can find out more about Wymondham’s rich history in the Stories section of the app.

How long are the trails?

The walking trails are roughly 2km long and take around 1 hour to complete.

Will the app work on my mobile or tablet?

The app is designed to work on most modern handsets with GPS, a camera and a compass but the specification of your device will dictate the performance of these experiences ie. higher-end devices will offer greater support and provide a more stable augmented reality experience. Older devices may limit which experiences will work and some augmented reality experiences may be slightly patchy.

The mobile app is designed to work on the following devices:

  • Apple iPhone 5s and above
  • Most Android phones with Android 6 (Marshmallow) and above
  • Tablet devices are not fully supported but should still work assuming they have a built in GPS, a camera and a compass as well as 3G/4G connectivity. Tablets that will work best with the app are Android 6 devices with a 16:9 aspect screen or similar (1920x1080 resolution) and 5th Generation iPads and iPad Pros that have 3G/4G connectivity. Please note, screen layouts may look stretched in places due to the square nature of the screen. Older iPads may work but cannot be guaranteed.

Please be aware, the app is not compatible with the following devices:

  • iPhone 5c or older, Samsung S5, Samsung Note 4 or older and Motorola G4.

This is not a definitive list. Please note, an early version of the app was available for these devices but compatibility has since been withdrawn.

Users that downloaded an early release of the app will therefore not be able to download a later, improved version of the app.

We recommend running version 1.1.8 or later for the optimum app experience. Please delete any older versions and re-install

Is the trail route suitable for wheelchair users?

Not all areas along the trail are suitable for wheelchair users, but the route can be adapted. Please refer to the Accessibility drop down section below.  

Can I download the app in Wymondham?

No, you will need to download the app before you visit Wymondham. The app can be downloaded free of charge from the Apple or Google Play stores. Please note, the app is approximately 700MB in size. If your device has insufficient storage to download the content for the trails, it will close and display a message to advise you of this. You will need to free up space on your device in order for the app to successfully download. The app will run an initial install. You will then need to open the app and download the relevant trail prior to arriving in Wymondham. Please note, the download time will vary depending on your device and internet speed.

What do I need to do when I arrive in Wymondham?

Open up the app and navigate to the trail you wish to complete.

Make sure your audio is switched on and keep the app open on your device at all times so it can track your location and alert you of nearby experiences. The alerts will advise you where to head next. Alternatively, please refer to the map and follow the numbered markers.

How much battery will the app use up?

Battery life on devices is unpredictable and a number of variables contribute to battery performance such as the age and spec of your device. We recommend starting the trail with a fully charged device. Battery life on Apple devices in particular is unpredictable due to the nature of the technology being employed by Apple to achieve the AR experiences (ARKit usage).

What settings do I need to allow for the app to run?

When the app launches, you will be asked for certain permissions. You will need to enable these permissions in order for the trail to work. If you experience issues after allowing all of the requested permissions, we recommend you check the global location settings on your devices which may be overriding the app settings.

Your device will require GPS, a camera and a compass in order to run the trails. The app will not work on wifi only devices as the technology is based on GPS. Devices with SIM cards will have higher accuracy in terms of location services which will help the app to accurately detect your location.

Can I zoom in on the map?

Yes, you can use the slider positioned in the bottom left of the screen to zoom in and out of the map. You can also pinch and pull the map.

The map is working but I’m not receiving alerts

How can I trigger the experiences? Experiences should trigger an alert based on your GPS location. If the alerts don’t appear to be working, you can manually trigger an experience by tapping the numbered marker on the map when you reach the location. You may need to zoom into the map to tap the marker.

Can I view an experience more than once?

Yes, once you’ve viewed the experience and returned to the map view, you can tap the numbered marker. A ‘Replay’ icon will display top left of the screen. If you tap this, you’ll be able to view the experience again.

The app appears to be struggling, what do I need to do?

This could be due to lots of other apps being open/used at the same time. Once you launch an application, it will continue to run in the background on your device even after you’ve left it. Over time, when you have multiple applications all running at the same time, it will cause your device to lag. The Wym Trails app is processor intensive and will struggle to run alongside a host of other applications. We therefore recommend that you close down as many other apps/webpages as possible before launching the app.

On iPhone/iPad, double tap the main Home button twice quickly (screenshot below). This will reveal all apps/webpages that are currently running in the background. Simply swipe upwards to close each application.

On Android devices, launch the recent application menu (how you do this will vary from device to device). On some devices you may have the option to ‘Clear All’. If not you can manually choose which applications to close by tapping the cross top right of each window.

Why does the app want me to share my location?

The app uses your location to alert you of experiences along the trail where there is something to see. Without location services, the app is unable to detect your location and to serve up alert notifications.

I’ve triggered one of the AR experiences, but I can’t see the object?

After the 5 second countdown, the AR object will be placed into the environment around you. For some experiences, graphics will appear on screen to guide you in the direction of the object. Please scan the surrounding area with your device to locate the AR object. Please note, the stability of the AR object will depend on the specification of your device. Occasionally, if the device is struggling to detect the environment, it may not place the object successfully.

I’m only part way round the trail, but the app is telling me I’ve completed the trail. How do I continue?

The trail travels in a figure of 8, so you will pass the start point about half way round the trail and you will end the trail close to the start. As the experiences are triggered by GPS, this may mean you will re-trigger earlier experiences or potentially trigger later experiences when you are in close proximity. If your app signals the trail has ended at this point, please ignore the message, refer to the trail map and continue walking towards the next trail point. The app should then continue with alerts as previously.

Where can I find out about local amenities/businesses?

The app contains a directory section with useful information about the town, including suggestions for where to eat, shop, stay and explore – as well as events and offers.

Where can I view the VR experience?

The VR headsets are located in both the Wymondham Heritage Museum and Wymondham Leisure Centre. There is an alert within the trail to advise you when you’re close by. The headsets are free to use. Please note, there is an age recommendation of 13 years and over to view the VR Experience.

If you’re enjoying the app, please leave a review on the app store and encourage others to give it a try. Alternatively, navigate to ‘Give feedback’ in the burger menu on the app to provide feedback.

Please be aware of the following:

Becketswell

Access issue: The kissing gate at the Becketswell Road end is not accessible to larger wheelchairs or mobility scooters.

Alternative route: retrace steps back to Damgate Street and up and round to the Abbey.

Advisory: Path along Becketswell is not surfaced and may be a little rough in places or difficult in bad weather.  Please be careful using this route.

Abbey Grounds

Access issue: If the main gates to the abbey are closed (open in  daylight hours) the kissing gates are not suitable for wheelchairs or mobility scooters. 

Alternative route: Please go to the small gate at the junction of Becketswell Road and Church Street. 

Fairland Green

Access issue: There are kerbs and steep slopes which limits access onto the green.

Alternative route: Go past Fairland Hill junction and the use sloping kerbs next to the bus stop on both sides Avenue Road to gain access on and off.

VR Experience

Please note that the VR experience can be viewed at Wymondham Heritage Museum and Wymondham Leisure Centre, which both are on ground level.

The VR experience can be watched on the viewing screens (when activated by another person) if the headsets are not suitable for you.

Did you know Wymondham is the birthplace of one of the biggest uprisings England has ever seen? That it’s the site of buried treasure and the scene of a gruesome double murder that shocked the nation? Take a walk back in time and discover the secrets of Wymondham – the pretty market town that offers more than meets the eye.

This app contains two different augmented reality trails to help you explore this famous market town, situated just off the A11 in South Norfolk. Plus it offers handy visitor information, from places to eat to places to stay.

‘A Walk Through Time’ is an AR trail that guides you around the town while enabling you to uncover AR animations, videos, facts and photos that bring to life the stories of Wymondham’s fascinating – and often gruesome – past. This trail is aimed at adults and teenagers, suitable for ages 12+, and takes about 60 minutes to complete. Plus, at a dedicated point in the trail, you have the chance to try a full VR experience about the Robert Kett rebellion.

‘Henry the Hare’ is an AR trail designed for younger children, helping them to stay entertained with a quest to help Henry find his lost belongings around the town, as well as some interesting facts and quiz questions to aid learning. Easy to use, fun and informative, this is a great game for younger children who are supervised by an adult.

The walking trails are roughly 2km long and take around 1 hour and 20 minutes

The app also contains a directory with useful information about the town, including suggestions for where to eat, shop, stay and explore – as well as events and special offers.

Virtual Reality (VR) is a computer generated 3D simulation or creation of an environment and people that you experience by wearing a headset - it allows you to be ‘inside’ a movie.

The VR headsets are located in both Wymondham Heritage Museum and Wymondham Leisure Centre. The headsets are free to use and are recommended for ages 12 and over.

 

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