Attention
We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. If you are a resident and need support relating to COVID-19 please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page

Covid-19 Information

Updated 12 April

Customer notice

Some of our facilities are now open.  Check out our timeline below.  These will not be confirmed until seven days prior to each one:

Step One

Now open (31 March)

Step Two

Now open (12 April)

Step Three

17 May (no earlier)

Step Four

21 June (no earlier)

Organised Outdoor Sport Indoor Leisure Indoor Adult Sport / Soft Play  
  • 3G Pitches  formally organised sport only, clubs only, no non/club/casual bookings.

  • Tennis Courts Ketts Park only.

  • Outdoor Classes   Bootcamp at Long Stratton and Ketts Park

  • Takeout drinks available at Long Stratton Café 

  • Your Homework Workout to be continued throughout all stages

  • School use of main halls permitted throughout all stages

  • Indoor leisure facilities will re-open inc gyms (individual or household use only)
     
  • Wymongham LS Imagine Spa will re-open.
     
  • All organised indoor children’s activities can resume such as gymnastics etc.
     
  • Framingham Earl re-open tennis courts
     
  • Swimming pools re-open this will include: Swim School, adult lane swimming, junior swim club, disabled swimming. Booking required
     
  • Badminton courts will be available to book for Household groups and junior clubs during stage 2 at Wymondham, LS and Framingham Earl.
  • Soft play can re-open with booking system in place. No parties at this stage
     
  • Indoor adult exercise classes can re-start in person.
     
  • Adult organised indoor sport can resume.
     
  • Badminton may be played under the rule of 6 and two households for all ages.
     
  • Adult swim club is now permitted.
     
  • Café can re-open offering food and drinks to eat in.
  • No legal limits on social contact
     
  • Soft play parties can resume
     
  • Resumption of pre-Covid-19 operations, equipment back to usual places
     
  • Resumption of pre-Covid-19 operations, classes delivered in usual locations

Online booking for gym and swim is now open.
 

Membership Offer

Until restrictions are lifted we are offering Membership at £25 per month for May and June, at which point the normal £33 membership will resume in July. This will include gym, swimming and classes at all our leisure centres as well as use of  Your Home Workout online classes which means that whilst our centres  you can still work out.

We look forward to welcoming you back to our centres when it's safe to do so.

Please keep an eye out on this page for further updates, or you can follow our Facebook pages for daily updates.

If you'd like to arrange a tour of your local centre before you join, you can do so online here.  Or give us a call on the following numbers:

Diss Leisure Centre: 01379 652754
Long Stratton Leisure Centre: 01508 531444
Wymondham Leisure Centre: 01953 607171

The following changes have been put in place to keep you safe:

  • Masks are to be worn at all times within the building, unless exercising.
  • A queuing system is in place outside of the entrance
  • Markers have been laid out on the floor so people adhere to being a safe distance from other
  • A one-way system is in operation at each centre, so there will be different entrance and exit points
  • Screens have been put up at the reception
  • There will be a limit to the amount of people and time spent in the building each day
  • Hand sanitisers available throughout the centre
  • Air quality monitors in the main activity areas
  • All sessions must be pre booked. You can click here to watch our short video to help you book your session online.
  • Members will be restricted to one activity booking per day.  

We have a number of measures in please to make sure the gym is clean and safe for you to use when you return:

  • Pre-booking only
  • Limited number of users in the gym
  • One-way system in place
  • Cleaning products at each station
  • Only one person per station
  • Equipment will be thoroughly cleaned in between each session
  • Dryside changing rooms and showers will open on 2 November.

Book your session on our online booking page here.

There is no evidence that COVID-19 can be spread through the use of recreational waters. Our chlorinated pools are maintained and regularly disinfected to help deactivate the virus.  The World Health Organisation (WHO) have confirmed that swimming is safe in a well maintained pool.  

To help minimise any risk to members and staff, the following procedures are in place:

  • Limited number of customers in the pool at one time
  • Shoe covers to be worn before entering the changing rooms
  • Lockers are closed.  Please leave your personal items on poolside at Diss and in a locked changing room at Wymondham, a member of staff will lock this for you
  • Changing rooms are open at both Wymondham and Diss
  • Showers are closed
  • Lane swimming only.  If you need a rest, you will be required to stand in the far corner of your lane
  • No toys or floats provided in the learner pool.  Please bring your own.

Swimming sessions must be pre-booked. 45 minute sessions with 15 minute change over.

Book your swim session today online.

Outdoor Boot Camp is now taking place at Kett's Park and Long Stratton Leisure Centre.  Indoor classes will return on 17 May, subject to confirmation from government.

The following measures have been put in place to keep you safe in our classes once they return.

  • Limited number of attendees
  • Members will be given a space to work out in, which will be 2m from the next member
  • Pre-booking only
  • One way system to enter and leave your class

Book a class today here.

Banana's Soft Play is currently closed.  We hope to be able to open on 17 May, subject to further announcements from Government.

Please view the following measures we have in place to keep you safe upon your return:

  • Limited number of customers per session. Due to social distancing and limited capacity we are asking that only one accompanying parent/guardian per booking.
  • Pre-booking only.  Book your session online today
  • All adults and children over 11 years old to wear a face mask
  • Hand sanitiser available throughout the facility. 
  • All sessions are 1hr 30 minutes long.  Please arrive 5 minutes before your session starts
  • The cafe is open, with reduced offering
  • The soft play will be cleaned in between each session

Book your soft play session here.

We will be implementing two complementary track and trace systems that customers are obliged to use when visiting our facilities.

The first of these is the NHS Covid-19 app that customers can use to ‘check in’ to our facilities when they arrive. Full information on the NHS Covid-19 app and how it works can be found here. You will find QR codes at the entrances to all of our facilities which can be scanned using the app on your smartphone. The app will then deliver notifications to you should your risk of infection become higher.

We recognise of course that not everyone has access to a smartphone with the latest operating systems to be able to use the app. Therefore, we have  developed our own Track and Trace system that allows any customer that has a positive Covid-19 test to log that result on our website, allowing the statutory services to then communicate with other customers that may have come into contact with the person that has unfortunately has that positive test.

You can log a positive test by clicking here. You will need your membership number (which can be found by logging onto you online account), your postcode and the date of your positive test.

Members that may have difficulty accessing the internet can of course inform our staff over the telephone and we will log your positive test and do the rest.

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