We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. If you need support, please call 0344 8008020.
For up-to-date information about our services and links to useful advice, see our Coronavirus page

Report a breach of planning


In the current climate, we are operating at a reduced staffing level. Assessments of the breach you have reported may take longer than normal. We may request further information from you to aid in the investigation; such as photographs or measurements.

We are not carrying out site visits at this time unless there is a specific urgent matter and we will consider this on a case by case basis.

In respect of contact with the case officer/the council offices during this period, as you will appreciate the majority of staff are working remotely and email contact in the first instance is suggested and preferred, however we do have office cover and will do all we can to help you on the first point of contact or ask the case officer to contact you directly.

Whilst we are working hard to maintain our usual efficient service, as we are working in different ways to respond to the restrictions of Coronavirus at this time, you may experience a delay.  The Case officer will be in touch with you to discuss implications on individual applications and enforcement complaints.

The Government has introduced some new legislation that came into force on the 24 March and is in place until the 23 Marc 2021. This allows Class A3 restaurants and cafes and other Class A4 Drinking uses to expand without planning permission for the provision of takeaway foods. More on this can be found via the following link: The Government has also advised that local planning authorities should use their discretion on the enforcement of planning conditions which hinder the effective response to COVID-19 pandemic.

Please note that this procedure will be kept under review in light of any further updates and changes from the government in response to the COVID-19 pandemic.

If you are concerned that development has taken place without planning permission, report a suspected breach of planning to us. Find out more about the need for planning permission.

Most complaints about unauthorised work fall into the following categories:

  • Operational development (building)
  • Change of use
  • Advertisements
  • Untidy land
  • Protected trees.

The majority of complaints received are resolved through negotiation, without formal enforcement action. Find out more about how local planning authorities can enforce planning control.

What happens if I report a suspected breach of planning?

We will investigate and keep you informed of any action we take. It is unlikely that we will act on anonymous complaints so please provide your details so we can contact you. Details about how we will investigate a complaint is outlined in the Compliance and Enforcement Policy.

Report a suspected breach of planning.

Enforcement Notices

If formal action is taken, the developer who has carried out the work will be served an Enforcement Notice. The notice explains what they have to do to remedy the breach and the date they have to do it by.