Report a breach of planning


Officers will carry out site visits where it is essential to be able to assess the reported breach and will maintain social distancing. Where we are able, we will advise of our visit in advance. Where this is not possible, we will identify ourselves on site.

In respect of contact with the case officers / the council offices during this period, as you will appreciate the majority of staff are working remotely. We are however available by e mail or phone.

The Government has introduced some new legislation that came into force on the 24 March and is in place until the 23 Marc 2021. This allows Class A3 restaurants and cafes and other Class A4 Drinking uses to expand without planning permission for the provision of takeaway foods. More on this can be found at The Government has also advised that local planning authorities should use their discretion on the enforcement of planning conditions which hinder the effective response to COVID-19 pandemic.

Hours of working on construction sites

The Ministry of Housing Communities and Local Government issued a ministerial statement on 13 May 2020.  It made clear that with immediate effect, local planning authorities should take 'a swift and positive approach to requests from developers and site operators for greater flexibility around construction site working hours'. Broadland and South Norfolk Councils want to do everything possible to support the economic recovery of the country and see the construction industry getting back to work as a key priority.

It is the Councils' view that it is essential that the impact any temporary relaxation of working hours could have on local residents and businesses is mitigated appropriately.  Balancing that key consideration with the need for the construction industry to get back on site, it is the Councils' view that 'a short term or modest increase to working hours' as stated in the ministerial statement would be for an initial four weeks and that hours of construction could run until 9pm Monday to Saturday.   Should complaints be received during this period, we will work with developers to address any concerns being raised.  Enforcement action would not be taken during this period.  However, if these hours of construction are required for a longer period then we will request further information be provided in relation to the usual matters such as noise and traffic and that these are then regularised by a temporary adjustment to a condition or construction management plan as may be relevant.  The Council will seek to utilise an informal approach advocated by the ministerial statement where appropriate. The Council will provide a guidance note to developers

Please note that this procedure will be kept under review in light of any further updates and changes from the government in response to the COVID-19 pandemic.

If you are concerned that development has taken place without planning permission, report a suspected breach of planning to us. Find out more about the need for planning permission.

Most complaints about unauthorised work fall into the following categories:

  • Operational development (building)
  • Change of use
  • Advertisements
  • Untidy land
  • Protected trees.

The majority of complaints received are resolved through negotiation, without formal enforcement action. Find out more about how local planning authorities can enforce planning control.

What happens if I report a suspected breach of planning?

We will investigate and keep you informed of any action we take. It is unlikely that we will act on anonymous complaints so please provide your details so we can contact you. Details about how we will investigate a complaint is outlined in the Compliance and Enforcement Policy.

Report a suspected breach of planning.

Enforcement Notices

If formal action is taken, the developer who has carried out the work will be served an Enforcement Notice. The notice explains what they have to do to remedy the breach and the date they have to do it by.