Flooding advice

The Environment Agency is responsible for managing flood risk and minimising the impact of flooding. They provide extensive information about what to do before, during and after flooding.

If you would like to receive live flood warnings please contact the Environment Agency Floodline on 0345 988 1188 or register for live flood warnings.

Surface water flooding is caused when the volume of rainwater does not drain away through the existing drainage systems or soak into the ground, but flows over the ground instead. Any incidents of surface water flooding should be reported to the Water Management Team at Norfolk County Council by calling 0344 800 8020.

If the water is coming from the highway Norfolk County Council Highways may be able to assist. The Norfolk County Council website provides further information on flood and water management.

Residents experiencing surface water flooding into a property are advised to try and divert the water away from the property using the following items:

• Plastic sheeting
• Compost bags
• Wooden boards

As a last resort carrier bags filled with gravel or soil can help with diverting water.

If flooding from drains is affecting roads or pavements, please contact Norfolk County Council Highways Department on 0344 800 8020 or report the flooding online.

If a water main or sewer has burst and has caused flooding please call Anglian Water on 03457 145 145 or report the flooding online. 

Some properties have private water supplies, such as a borehole or well. Find out more about private water supplies.

If you think your property could be subject to flooding we would encourage you to take steps to avoid this, please see the flood forum and Environment Agency for advice on flood protection products for your property.

Unforeseen circumstances do occur and if your home is under immediate threat of flooding you can collect filled sandbags from sites around the South Norfolk area with limited stocks.