Attention
We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. If you are a resident and need help or support relating to COVID-19, please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page

Flooding advice

If you need urgent help with problems caused by flooding please call our Help Hub number 01508 533933.

There are various agencies involved with flooding and surface water drainage that can help advise on what steps to take in the event of an emergency.

Surface water flooding is caused when the volume of rainwater does not drain away through the existing drainage systems or soak into the ground, but flows over the ground instead. Any incidents of surface water flooding should be reported to the Water Management Team at Norfolk County Council by calling 0344 800 8020.

If the water is coming from the highway Norfolk County Council Highways may be able to assist. The Norfolk County Council website provides further information on flood and water management.

Residents experiencing surface water flooding into a property are advised to try and divert the water away from the property using the following items:

  • Plastic sheeting
  • Compost bags
  • Wooden boards

As a last resort carrier bags filled with gravel or soil can help with diverting water.

A practical advice leaflet about what to do to protect you and your property before, during and after flooding is available on the Government website.

There is a supply of sandbags at  the sandbag sites below.  However, these sandbags are for emergency situations only, i.e. if there is an immediate risk of flooding to your home/business, where there is a concern that water is very close and could come into the premises.

Please note that the sandbags from the sandbag sites are not to be stockpiled for a just in case situation, as the Council has no out of hours arrangements to replenish the supply. If you can, during working hours, please obtain sandbags from your local building supplier.

If a property has become flooded the resident/business needs to call 999 to request the fire brigade to pump out the water.

 

Parish

Location

Address

Barford 

Barford Village Hall

Chapel Street
Barford
NR9 4AB

Bramerton

Waters Edge Public House

Woods End
Bramerton
NR14 7ED

Chedgrave

Car park at White Horse Public House

5 Norwich Road
Chedgrave
NR16 6ND

Costessey

The Cemetary

Longwater Lane
Costessey
NR8 5AH

Diss

At the side of Diss Leisure Centre

Victoria Road
Diss
IP22 4JG

Ditchingham

Right side of Village Hall

Loddon Road
Ditchingham
NR35 2RA

Geldeston

The Stone Pit (just beyond turning to Locks Inn, on left side)

Station Road
Geldeston
NR34 0HS

Harleston

Maintenance Compound, Redenhall with Harleston Town Council

This is a secure site, please call 07804 125304 for access

Recreation Walk
Harleston
IP20 9BX

Ketteringham

South Norfolk Council Depot

Station Lane
Ketteringham
NR9 3AZ

Loddon

Loddon Garden and Seed Centre

25A Bridge Street
Loddon
NR14 6NA

Long Stratton Village Hall

Ipswich Road
Long Stratton
NR15 2TA

Poringland

The Royal Oak Public House

44 The Street
Poringland
NR14 7JT

Shelfanger

Junction of Wash Lane and Rectory Road

Wash Lane/Rectory Road
Shelfanger
IP22 2DQ

Shelfanger

The Village Hall

Common Road
Shelfanger
IP22 2DP

Wacton

Behind Village Hall

Wacton Village Hall
Hall Lane
Wacton
NR15 2UH

Wymondham

At the back of Wymondham Leisure Centre car park

Wymondham Leisure Centre
Norwich Road
Wymondham
NR18 0NT