Housing Register

Social housing in South Norfolk is allocated through South Norfolk Council's housing register - Home Options.

Not everyone is able to join our housing register, qualification will depend on your housing need, your local connections to South Norfolk and how you have conducted previous accommodation that you have held.

Social housing is in high demand and is allocated to those in the highest need. As part of your application you may also be contacted by a housing officer who will talk through all available housing options with you.

You can check whether you may be able to join the South Norfolk housing register here.

Please note that the housing register eligibility checker is a tool to help you see whether you might be eligible to join our housing register. It is not an application to our housing register.

If, having used the checker, you believe you may be eligible to join, contact South Norfolk Council and we will help you to make an application. You will need to provide details about your household, your connections and your housing need as we do not capture data from this eligibility checker to create applications.

If you have completed our online eligibility checker and believe you may qualify to join Home Options you will need to contact us and we will help you with your application.

Most applications will be completed online, however, if you are unable to use online systems and do not have anyone to support you with this we can complete an application through an appointment at our office.

To enable us to verify your housing need and to give advice you will be asked to provide documentation. We will not be able to accept an application to our housing register until we have all the evidences that we need to process your case.

When you contact us we will be able to advise you regarding the proofs that we will require. These will likely include:

  • Personal identification
  • Details of your household income
  • Recent bank statements for all bank or building society accounts
  • Evidence of any savings, capital, investments or equity in property
  • A 10 year address history
  • Contact details for your current or former landlords or mortgage providers

The information required will depend on your individual circumstances, for instance if you have a medical or welfare need to move we may ask for evidence from other professionals to tell us more about this need, if you have been asked to leave by your landlord we may ask for a copy of your tenancy agreement and the notice served.

You can view our Home Options Policy here.

This policy details who will qualify to join Home Options, the priority bands that customers can be given, the way that properties are advertised and allocated and the size and type of property that customers may be able to apply for.

There is lots of other useful information about the allocation of social housing in South Norfolk in this policy.