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South Norfolk Council takes your privacy very seriously. Under data protection legislation we lawfully process your personal information as a public authority.

What we do with your data

We need some personal information so we can send accurate Council Tax bills to customers and collect the right amount considering any discounts or exemptions which they may be entitled to. We will keep your data in accordance with our Data Retention Policy (available on our website).

What are your rights?

Under data protection law you have the right to request access to, rectification, restriction or objection to the processing of your personal data, as detailed in our Privacy Policy (available on our website).

You can contact our Data Protection Officer at: right2know@s-norfolk.gov.uk or telephone 01508 533943. You also have the right to lodge a complaint with the regulator, the Information Commissioners Office (ICO).

What are the consequences of not providing data?

Council Tax is administered under statutory provisions. If data is not provided we may be unable to send an accurate Council Tax bill and entitlement to reductions may be lost. We may have to take enforcement action where information is not provided as required within regulations.

Data sharing

Data is shared within the Council with the Elections Team, Environmental Services Team and Planning Team. Officers from the following departments also have access to Council Tax data to carry out their statutory duty; Reception, Financial Services, Benefits and Housing. We will not use your data for marketing purposes unless you consent to it. We do not pass your details on to third parties unless the Council is lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes. Data may also be lawfully shared externally including with Enforcement Agents, Companies assisting in reviewing Council Tax discounts, Tracing Agents and Credit Reporting Agencies.