We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. If you are a resident and need support relating to COVID-19 please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page


If someone is living with you and is not your partner or a dependant child (aged under 16, or 16 to 20 and Child Benefit is in payment) they are expected to pay towards rent and Council Tax.

To assess your claim these people are referred to as non-dependants, and your Housing Benefit and Council Tax Support can be reduced depending on their income and your circumstances.

Non-dependants can include:

  • A child who has left school
  • An elderly relative
  • A friend
  • A relation.

If you have a lodger or boarder there are different rules. We don’t make deductions but some of the money you receive as rent can be counted as income. If you would like to consider taking in a lodger and would like to discuss how we could help you then please contact us.