Online Customer Account Help

Register for an account

To register for a customer account, click ‘Register’ in the top right corner of this site or click here.

You’ll be asked to fill in a form with a valid email address.

You will need to confirm that you have read our Privacy Policy before you submit the form.

Activate your account

After you’ve registered for a customer account, you’ll receive an email from South Norfolk Council containing a link to a web page where you can enter a password and activate your account. You’ll need to choose a password that is at least 8 characters long.

The one-time login link is only active for 24 hours. If it has expired clicking the link will ask you if you would like a new one-time login link sent again.

If you accidentally delete the email containing the link, just re-register to get a new email with your one-time login link.

If you don’t receive the email, remember to check your Junk Mail folder first. If it hasn’t arrived after an hour, re-register to get a new email.

Logging into your account

After you’ve activated your account, you can sign in using the email address and password you registered with.

The first time you log in you will need to provide some personal information including your name and address to finalise setting up your account. You can also let us know if you’d like to receive updates from us about our services or alerts for planning applications and road works nearby.

If you have problems signing in, check that you are entering your password correctly. It’s case sensitive and needs to be entered exactly as you did when you registered.

If you still can’t sign in, try resetting your password.

If you try the wrong sign-in details too often you will be locked out of your account. This is only temporary and it’s done to protect your account from unauthorised access. You’ll be able to try again after waiting an hour.

If you have forgotten your password

You can reset your password. (There’s a link on the Sign in page too.)

We’ll send you an email with a link to a form where you can choose a new password. This link is only active for 24 hours. You can request another in the same way if it expires before you use it.

Changing your personal details

You can update your personal information at any time by signing in to your account.

Inactive accounts

Any accounts that have not been used for at least 18 months will be automatically deleted. This is to ensure we keep our information up to date and remove any accounts that are no longer required. You will be notified before this happens and will have the opportunity to log in and update your details which will keep your account active.

Need more help?

If you still have questions about your account, email us on and we’ll be happy to help.