Attention
We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. If you need support, please call 01508 533933
For up-to-date information about our services and links to useful advice, see our Coronavirus page

Service Updates

If you are in need of support or cannot access essential items, please fill in our online form for non-urgent support. If you need to speak to someone immediately, call 01508 533933, Monday to Friday 08:15 - 17:00 and Saturday and Sunday 10:00 - 16:00. 

If you are resident and need financial support please call 01508 533933, available Monday to Friday 08:15 - 17:00.
 

Service

Current status

Homelessness

Accommodation still being provided. Staff adhering to social distancing guidance.

If you need help with this service, you can phone 01508 533751 or use our Housing Advice Team online form.

Care & Repair / Independent Living

Operating a reduced service with no visits to self-isolating household.  Applicants to the system are triaged, recorded for future delivery and equipment provided where relevant and possible. Only emergency cases and those to facilitate hospital discharge will be considered for adaptions..

If you need help with this service you can phone 01508 533933 or email earlyhelphubsouth@s-norfolk.gov.uk

Housing Standards

Operating full service but following government guidance we are not visiting self- isolating households.

If you need help with this service, you can email hstandards@s-norfolk.gov.uk or phone 01508 533633 or use our Housing Standards Team online form.

Gypsy & Travellers

Service and support continuing with staff following government guidance on social distancing

If you need help with this service, you can email hstandards@s-norfolk.gov.uk or phone 01508 533633 or use our Housing Standards online form.

Waste Services (e.g Bin Collection)

Operating normally:

Black Bins – General Refuse
Green Bins – Recycling
Brown Bins – Garden Waste

Now operating a maximum of 2 people in refuse collection vehicle cabs.

Garden waste bin collections due in the week of the bank holiday, Monday 25 May, will be collected one day late and a final catch up will take place on Saturday 30 May 2020.

Norfolk County Council have announced they are re-opening 8 household waste recycling centres on Monday 11 May 2020. In South Norfolk the site to be opened is Ketteringham. Residents should only visit if their waste cannot be safely stored at home. These sites are likely to be very busy when they do open. There will be some changes as to how the sites operate when they reopen, please see Norfolk County Council's website.

Public Toilets

Public toilets in Diss and Long Stratton closed.

Play Areas and Open Spaces

Playgrounds and play areas are closed. 

Parks and countryside sites are currently open. Please see more information on our play areas, open spaces and public assets page.

On and Off Street Parking

Ticket machines in Council managed car parks not in operation.  

You can park for free for the time being until notified.

Housing Benefits

Operating normally – may be a longer wait than normal on phones.

If you need help with this service, you can email benefitsmailbox@s-norfolk.gov.uk, phone 01508 533715. Please read our coronavirus update page or to work out what you could claim use our Benefit calculator.

Communities

We are continuing to support vulnerable residents. If you need help, please complete our online form, call 01508 533933 or email communities@s-norfolk.gov.uk

Community Connectors

Operating a reduced service – no longer available in GP surgeries.

Early Help Hub

The Help Hub is here to support people who are in need of any kind of support, including those affected but COVID-19. 

If you need help from this service because of COVID-19 or anything else, please fill in our online form or call 01508 533933.

Business Rates (including grants and discounts related to COVID-19)

Operating normally.

The Business Support Grant scheme is up and running. Click here for more information.

If you need help with this service, you can email NNDRTeam@s-norfolk.gov.uk or phone 01508 533884 or use the webforms on the business rates pages.

Council Tax

Operating normally.

If you need help with this service, you can email counciltax@s-norfolk.gov.uk, phone 01508 533839 or manage this through My Account.

Business Support and Advice

Operating normally but there may be a longer wait than normal on phones.

If you need help with this service, you can email businesssupport@s-norfolk.gov.uk or phone 01508 500670.

Planning

Operating a modified service – we are putting up site notices and carrying out limited visits for planning applications (prior appointments) and carrying out a restricted service for enforcement.

Remote Development Management Committees will now be held and the programme of meetings can be found on our committee meeting dates page. The next meeting will take place on Wednesday 3 June

If you need help with this service, you can email planning@s-norfolk.gov.uk, phone 01508 533813, visit our planning pages or make a planning application

Building Control (CNC) Operating a reduced service – for more information visit the CNC website.
Licensing

Operating a modified service to reflect the impacts of COVID-19.

If you need help with this service, you can email licensingteam@s-norfolk.gov.uk or phone 01508 533602 or use the relevant online form available on our licensing page.

Food Hygiene and Public Safety

Operating a modified service to reflect the impacts of COVID-19.

If you need help with this service, you can email foodandsafety@s-norfolk.gov.uk or phone 01508 533778 or use our Food Hygiene and Public Safety online form.

Environmental and Community Protection (e.g. Fly tipping, Anti-Social Behaviour)

Operating a modified service reflecting Government guidance to minimise the impact of COVID-19 on our residents.

If you need help with this service, you can email envserv@s-norfolk.gov.uk or phone 01508 533755 or use our Anti-Social Behaviour online form.

Leisure Centres

Remain closed until further notice. The tennis courts at Ketts Park have been reopened and on-line pay classes will be launched from 23rd May 2020. Please note that member Direct Debits have been suspended