We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. If you need COVID-19 related support, please call 01508 533933
For up-to-date information about our services and links to useful advice, see our Coronavirus page

How you can help

The coronavirus national emergency means that we all need to pull together to help those in need. There are individuals and families in need of help because of self-isolation and other people who are ready to volunteer their time or experience.

As the local authority, we are coordinating the efforts of local volunteers based in each community to ensure practical help is focused on those who need it the most and to ensure that nobody is forgotten or overlooked.

If you would like to volunteer in any of the below ways during this time, please take time to read the advice on the Government website about keeping safe when helping others.

Helping you, help your community

We have seen the incredible will there is among us to help each other out during this extraordinary time, with vast numbers of people offering their time and resources to help others. There are a number of ways people can get involved:

Confidence Team Member: giving people confidence that they can shop safely

We have launched our ‘Confidence’ campaign, which, in the first instance, aims to give people confidence that they can safely shop in their local towns and villages and help businesses get back on their feet.

We’re looking for people to join our Confidence team so if you’re looking for a way to help people during the COVID-19 pandemic, support small local businesses and you’re a good communicator we’d love to hear from you.

If you have 4 hours (or more) per week to spare you can use your passion to help others in using our high streets whilst remaining safe.

The role involves:

  • To welcome, inform and assist visitors to a town you are allocated to in South Norfolk.
  • To be a visible presence on the streets of the town. To provide advice and guidance to visitors to the town about social distancing, and the safety measures which have been put in place locally. Please note that it is not essential to be familiar with the town before taking on the role, you will be given an overview of the local area before you begin.
  • To provide a link between local services and businesses by answering general enquiries about the local area and where appropriate signposting to other public and support services.
  • To monitor and if necessary, report to the supervisor any issues that might be seen as detrimental to the area and the safety of those within it. You will be supported at all times by a supervisor, and other paid staff will be on hand to deal with any safety issues which may arise.
  • To work collaboratively as part of the Covid-19 Confidence Team; you will not be expected to work in isolation at any time.
  • A minimum commitment of 4 hours per week.
  • While volunteering wearing the provided t-shirt and any other PPE.
  • To give reasonable notice if deciding not to continue volunteering.

What volunteering as a Confidence Team Member can offer you:

  • Develop new skills or practice old ones
  • Help others
  • Make new friends as part of a friendly team
  • Regular breaks and light refreshments provided
  • Get customer service experience
  • Grow your confidence
  • Make use of your spare time
  • Help with employment prospects
  • Enhance your CV
  • Flexibility to meet your personal circumstances

If you are interested please contact

Individual volunteering

Our partners in the voluntary sector are working with us to recruit volunteers for a county wide effort to respond to the coronavirus (COVID-19) crisis.

If you would like to volunteer, or know more about this, please contact Voluntary Norfolk.

Local groups

People have come together to form groups with the sole purpose of helping out those most vulnerable residents in the local community.

You can see if your local area has a mutual aid group by visiting the Covid-19 Mutual Aid website.

If you are part of a group which is supporting people local to you, please register your details on this website.

NHS volunteers

NHS Volunteer Responders has been set up to carry out simple, non-medical tasks to support people in England who have been asked to shield themselves from coronavirus because of underlying health conditions. They are being used by healthcare professionals to make sure people who are highly vulnerable to coronavirus (COVID-19) are able to stay safe and well at home.

There is a temporary pause in recruitment, find out more about this here.

We are working alongside all of these volunteers to ensure that help is given to our most vulnerable residents and give thanks to everyone who is contributing to this.

Grants for charities and community groups

Working with the Norfolk Community Foundation, we launched a Norfolk Appeal Fund, which is directed to charities on the front line of caring for people across the county. This fund helps us to support the people in our county who need it and is critical to our collective response.

There are grants available for Norfolk charities and community groups:

  • Covid-19 Community Response Fund: grants of up to £1,000 to support vital community projects as they respond to exceptional challenges over the coming months.
  • Covid-19 Local Resilience Fund: expressions of interest are invited from charitable organisations in the county able to evidence their potential to alleviate specific needs/gaps directly resulting from the Covid-19 pandemic, as identified by the Local Resilience Forum. Grants of up to 10,000 are available and up to £25,000 will be considered for exceptional projects.

If you would like to donate to the Community Response Fund you can do this online or by post to: Covid-19 Response, Norfolk Community Foundation, St. James Mill, Whitefriars, Norwich, NR3 1TN. Cheques should be made out to Norfolk Community Foundation.