We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. If you are a resident and need support relating to COVID-19 please call our Help Hub on 01508 533933.
For up-to-date information about our services and links to useful advice, see our Coronavirus page

Make a payment

Our aim is to make it as convenient as possible for you to pay for services that we provide. We therefore offer a number of different payment methods.

Direct Debit

We encourage you to pay by Direct Debit, as this is the quickest, safest and most cost effective way to pay for your Council Tax, Business Rates and many other services such as your Brown Bin.

It also helps to spread the cost of the service and you’re covered by the Direct Debit Guarantee.

If you're unable to sign up online, please download and complete one of our direct debit instruction forms:

Council Tax Direct Debit Instruction
Business Rates Direct Debit Instruction
Invoices Direct Debit Instruction
Overpaid Housing Benefit Direct Debit Instruction

Cash Payments

Our offices no longer accept cash payments - please see below for different methods of payment.


Online payments

Use our secure online payment facility to pay by credit or debit card for Council Tax, business rates, Housing Benefit overpayments, temporary accommodation and invoices (including garden brown bins).

We no longer accept Ping-it payments through our website, however you can still make payments through your Ping-it App. Search for South Norfolk Council and quote the appropriate Account Reference or Invoice Number.

Phone payments

You can pay for a range of services such as Council Tax, business rates, Housing Benefit overpayments, temporary accommodation and invoices (including garden brown bins) using a debit or credit card over the telephone. Simply call our automated payment line 0808 178 7146 which is free to call and is open 24 hours a day.

Telephone/Internet banking or BACS

You can make your payment directly into our bank account using the details:

  • Sort Code: 20-26-42
  • Account Number: 83490173

It is essential that you quote your valid reference number if choosing this option.

Post Office and PayPoint

You can make payments at your local Post Office or PayPoint outlet for the services mentioned above but you will need one of our payment cards. If you need a payment card, please contact us today