Printable forms

Download National Bus Pass application form [PDF, 567 Kb]

Downloads

Download National Bus Pass leaflet [PDF, 860 Kb]

Download the table of eligibility for a concessionary bus pass [PDF, 34 Kb]

Further information

Who is eligible?

From April 2010 the age of eligibility for the state pension will change, rising by two months every one month. This means the earliest date on which you can get your bus pass will depend on which month you were born in and will not fall on your birthday. The table, which you can download above, sets out when those approaching the age of 60 will become eligible for their concessionary bus pass.

Entitlement

• We issue the new National Bus Pass free to anyone who is eligible for the scheme and permanently living in Norfolk.
• The pass entitles the holder to free off-peak travel on local buses anywhere in England. Off peak hours are 9:30am until 11pm Monday to Friday, and all day weekends and bank holidays.
• A local enhancement for Norfolk residents entitles you to free travel on any journey that starts in Norfolk between 8:30am and 11pm week days, and all day weekends and Bank Holidays, so you can start your free travel 1 hour earlier.

How to apply

• Complete the application form, making sure that you attach a recent, passport-sized photograph of yourself.
• Applications can be made by post to the address at the foot of this page, by personal visit to one of the Council Information Centres or at one of the following Post Offices:
  
  
  • Barnham Broom Post Office, Bell Road, Barnham Broom, Norwich, NR9 4AA
    
  • Cushings Stores and Post Office, Cookes Road, Bergh Apton, Norwich, NR15 1AA
    
  • Costessey Post Office, 8 – 10 West End, Costessey, Norwich, NR8 5AG
    
  • Easton Post Office (Village Hall), Marlingford Road, Easton, Norwich, NR9 5AD
    
  • Great Moulton Post Office and Stores, Hallowing Lane, Great Moulton, Norwich, NR15 2AA
    
  • Hethersett Post Office, 28a Great Melton Road, Hethersett, Norwich, NR9 3AB
    
  • Kirby Cane Post Office, The Stores, Mill Road, Kirby Cane, Norwich, NR35 2EZ
    
  • Loddon Post Office, 12 High Street, Loddon, Norwich, NR14 6AH
    
  • Post Office Stores, The Street, Pulham St Mary, Diss, IP21 4RD
    
  • Freestones Stores and Post Office, The Street, Seething, Norwich, NR15 1AL
    
  • Surlingham Post Office and Stores, School Lane, Surlingham, Norwich, NR14 7DQ
    
  • Tasburgh Post Office 27 Church Road, Tasburgh, Norwich, NR15 1ND
    
  • Tivetshall Post Office, Rectory Road, Tivetshall St Mary, Norwich, NR15 2AL
    
  • Wymondham Town Council, 14 Middleton Street, Wymondham, NR18 0AH

• With your application you must provide proof of identity, proof of residency and proof of eligibility. A minimum of two separate documents are required as proof (i.e. you cannot use a driving licence as proof of all of the above). Please note: we can accept photocopies - please do not send original documents through the post.

For Proof of identity

We need to see:

• Birth certificate;
• passport;
• NHS medical card;
• driving licence, or;
• statement of entitlement to a pension.

For Proof of residency

We need to see:

• Bank statement;
• benefit book;
• council tax bill;
• driving licence;
• doctors letter;
• letter or statement from HMRC;
• medical or optical prescription;
• NHS medical card;
• pension book or;
• utilities bill (not credit card or mobile phone).

Proof that you are eligible