Privacy statement
Further information
Privacy policy & data protection
We sometimes ask for personal information (e.g. your name, address and contact details) via the online forms on our website. 'Online' forms are versions of our forms (e.g. application forms, claim forms etc.) which can be filled out and sent back to us entirely from our website.
The personal information you send is primarily used for the purpose stated on the form you're filling in. With any personal information you send us we will at all times comply with the requirements of the Data Protection Act 1998. Full details of this Act, and your rights concerning data protection and access to information, can be found at the Information Commissioner's Office (ICO) website.
This privacy policy only covers the South Norfolk Council websites (those containing 'south-norfolk.gov.uk' in their address). Websites that we link to from our site are not covered by this policy. For details of our policy on linking to other websites, see our Disclaimer.
Website statistics
We collect information about visitors to our website to help us measure its use. We use this information solely to improve the service the website provides, and the information we gather cannot be used to identify you individually. To get this data we use a product called Urchin.
The Urchin software uses 'cookies' (small files stored on your computer that hold data about your activity on our website). These are used to gather data about where you go on our site, what links you follow and how long you stay for. They also gather other non-personal information, such as the operating system and screen resolution you are using on your computer.
None of the data collected by this software can be used to identify you personally, and it is aggregated together with the information from other visitors to our site to produce anonymous statistics. It is these statistics - not the information from individual visitors - that gives us a picture of the use of our site.
You can see monthly figures for the the number of visitors we get to our website, and the number of requests for pages (often called 'page hits'), by visiting our website statistics page.
Copyright
The design, text, graphics, images, source code and other material on our site is copyright of South Norfolk Council or other third parties.
Copyright & planning applications
Plans, drawings and material submitted to us with planning applications are copyright and protected by the Copyright Acts. You can download copies of plans and drawings from our website (see Latest planning information online), but you may only use them to compare current applications with previous schemes, and to check whether developments have been completed in accordance with approved plans. Further copies or any further use must not be made without the prior permission of the copyright owner.
Photographs of people on our website
Before we use photos where people can be individually identified we ask them to sign a form giving us permission to use it, or if it is a photo of anyone under 18 we will get permission from the parent or guardian. We specifically ask for permission to use a photo in promotional publications or videos, in press releases, and on this website.
We will not publish a photo of anyone on this website unless consent has been given first. The permission is granted for the photo to be used on our website only - we have copyright of the photo and it should not be copied or used in any way without our permission.
Personal data we may hold about you
We are committed to complying with the relevant Data Protection and Privacy of Information legislation. If you want to know what personal information we hold about you, you should get in touch with our Information Officer at right2know@s-norfolk.gov.uk.
You have the right to request any non-personal information that we hold under the Freedom of Information Act. To find out more about Freedom of Information, and to make a request, please see our Freedom of Information pages.
Related pages on this website
External links
Information Commissioner's Office (ICO)
The complete text of the Data Protection Act, and guidance on your information rights, can be found on the ICO website.
Contact us
| contact officer/team: | Information Officer |
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| web: | online enquiry form |
| email: | right2know@s-norfolk.gov.uk |
| telephone: | 01508 533928 |
| minicom/textphone: | 01508 533622 |
| address: | South Norfolk Council South Norfolk House Swan Lane Long Stratton Norwich NR15 2XE |
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If you need information in large print, audio cassette, braille, translation (written or verbal) or signed interpretation, let us know when you contact us.
