Pest control: rats
Summary
We offer a service to treat rats & mice in both domestic and commercial premises for a fee (see our Environmental services charges for current prices). If you get council tax benefit, housing benefit or pension credit then this service is free.
To request a visit from a Pest Control Officer, follow the instructions below.
How to request Pest Control for rats
- Contact us online, or by e-mail, telephone or letter (our details are at the foot of this page);
- Information we will need from you:
- your full name;
- your full address including your postcode;
- your home telephone number and a number which we can contact you on during normal office hours if this is different;
- your email address (if applicable);
- how you would like us to get back to you, and;
- details of the problem.
Downloads
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Further information
Treating rats
Rats will seek out any kind of food they can. During treatment, we want the rats to find the poison we put down more attractive than anything else. Therefore, to make your treatment successful you should make sure there are no ther sources of food to distract them.
- If you have been feeding the birds it is wise to stop while the treatment is carried out;
- Do not leave animal food down on the ground;
- Keep outdoor food (e.g. pet food or your home grown fruit and vegetables) in sealed containers.
Reinfestation
The officer will close your job off when he feels there is no further problem, or if there is nothing further we can do. If the rodents return to the same area within five working days of our final visit you can call us out to treat them once more.
Payments
Treatment from our Pest Control Officers can only be booked in if we receive payment in advance. See our Service charges for details of the fee.
Payment can be made via telephone using credit/debit card, or cheque/postal orders can be sent to us by post. See Making payments to South Norfolk Council for details.
Treatment process
When you request an appointment you will be offered a date (Monday to Fridays only). An officer will visit your property on that date, between the hours of 9am – 3.30pm. You must be there for this visit.
On that day you are welcome to call us from 9am, giving us the reference number, and we can then give you a three hour time slot for when our Pest Control Officer will visit.
Service standards
We will do our best to make sure we deliver this service to you in the timescales given below. Due to increases in demand these may not always be met.
- We aim to treat problems inside your premises withint hree working days
- We aim to treat problems outside your premises with five working days
See our Pest Control Service leaflet for information on what to look for, prevention and control. You can download the leaflet by following the link under 'Downloads' above.
What happens if the problem is caused from elsewhere?
If someone else's premises or area of land is overrun with rats or mice, then we may be able to take action to make the owner(s) treat the problem.
Related pages on this website
Contact us
| contact officer/team: | Environmental Support Officer |
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| web: | online enquiry form |
| email: | envserv@s-norfolk.gov.uk |
| freephone: | 0808 168 4444 |
| telephone: | 01508 533830 |
| minicom/textphone: | 01508 533622 |
| address: | South Norfolk Council South Norfolk House Swan Lane Long Stratton Norwich NR15 2XE |
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If you need information in large print, audio cassette, braille, translation (written or verbal) or signed interpretation, let us know when you contact us.
