Report a lost, stolen or damaged bin
Summary
If your bin has been lost, stolen or damaged you need to report it to us as soon as possible so that we can continue to collect your waste.
How to report a lost, stolen or damaged bin
- Contact us online (link under 'Online forms' below), or by e-mail, telephone or letter (our details are at the foot of this page);
- Information we will need from you:
- your full name;
- your full address including your postcode;
- your home telephone number and a number which we can contact you on during normal office hours if this is different;
- your email address (if applicable);
- how you would like us to get back to you;
- if your bin has been stolen or lost: the colour (grey or green), date stolen/lost, if it was left out overnight, if it was full or empty, or;
- if it is damaged - a description of the damage.
Further information
Lost or stolen bins
If your bin was lost or stolen we will need to ask you the following questions:
- Firstly what colour and size of bin is missing?
- When it was it found to be missing. Was it out overnight or during the day?
- Was it full or empty?
- Have the collectors left you a card to say there was a problem? On the very odd occasion bins will sometimes fall into the back of our collection lorry if they have been overfilled.
Fill in the form above or contact us giving as much detail as you can about how the bin was found to be missing. We will give you a reference number and arrange for a replacement bin to be delivered to you.
Please note: If your bin turns up after you have reported it missing please let us know. The bins are expensive, so we need to make sure we only replace bins that are genuinely missing.
Damaged bins
If your bin was damaged we will need to establish how this happened. If the bin was damaged through no fault of your own we will replace it free of charge. However, if you damaged the bin then we may ask for a contribution to the cost of providing you with a new one. Please fill in the form above or contact us with the details of how the bin was damaged.
Contact us
| contact officer/team: | Support Team |
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| web: | online enquiry form |
| email: | envserv@s-norfolk.gov.uk |
| freephone: | 0808 168 3333 |
| telephone: | 01508 533830 |
| minicom/textphone: | 01508 533622 |
| address: | South Norfolk Council South Norfolk House Swan Lane Long Stratton Norwich NR15 2XE |
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If you need information in large print, audio cassette, braille, translation (written or verbal) or signed interpretation, let us know when you contact us.
Last updated on: 15 February 2010