Make a food complaint
Summary
If you have a problem with an item of food you have purchased in the South Norfolk area, you can tell us and we will look into it. If possible, place the food item in an unused polythene food bag and keep it somewhere safe (such as a fridge or freezer). We can then arrange for one of the team to collect the item from you for investigation.
How to make a food complaint
- Contact us online or by e-mail, telephone, or letter (our details are at the foot of this page);
- Information we will need from you:
- your full name;
- your full address including your postcode;
- your home telephone number and a number which we can contact you on during normal office hours if this is different;
- your email address (if applicable), and;
- how you would like us to respond to you. - Information we will need about your food complaint:
- date of purchase;
- a receipt, if you still have it;
- where you brought the item, and;
- any packaging, wrappers etc.
You can also report suspected cases of food poisoning to us.
Related pages on this website
Contact us
| contact officer/team: | Food Control Manager |
|---|---|
| web: | online enquiry form |
| email: | envserv@s-norfolk.gov.uk |
| freephone: | 0808 168 4444 |
| telephone: | 01508 533714 |
| minicom/textphone: | 01508 533622 |
| address: | South Norfolk Council South Norfolk House Swan Lane Long Stratton Norwich NR15 2XE |
|
|
|
If you need information in large print, audio cassette, braille, translation (written or verbal) or signed interpretation, let us know when you contact us.
