Further information

Administration

• All enquiries that cannot be answered immediately will be dealt with by letter, telephone or visit within three working days;
• All telephone calls will be answered within 20 seconds;

Dog Warden

• Detained strays collected within 2 hours (during office hours);
• Unclaimed stray dogs re-homed;
• Free dog registration scheme.

Emergency Planning

• Response plans for all major civil incidents and for continuity of Council services, 24 hour access and cover for emergencies.

Food Control

• Begin investigation of food complaints on the same/next working day;
• Begin investigation of reported cases of food poisoning on the day of notification;
• Regularly inspect all food premises dependant on risk.

Health & Safety

• Regularly inspect all Health & Safety premises dependant on risk;
• Begin investigation of accidents concerning health and safety at work on the day of notification.

Litter Collection

• Remove litter within one working day;
• Empty dog bins three times per week;
• Public toilets cleaned daily/some twice daily;
• Remove dead animals from roads on the same day;
• Remove abandoned vehicles within 24 hours.

Pest Control

• Inside treatment within three working days;
• Outside within five working days;
• Customer told day of treatment when reporting pests.

Pollution Control

• Respond to your requests within five working days;
• Complete investigations within 50 working days;
• Applications for authorised processes to be dealt with in two months on request sample private water supplies.

Recycling

• Recycling centres are emptied when they become full;
• Centres are kept safe & litter free;
• We guarantee to recycle all collected material;
• Recycling credits paid to community groups.

Refuse Collection

• Weekly collection;
• Back door collection for people with special needs;
• Special arrangements made if we have missed your collection;
• Provision of refuse sacks to new occupiers;
• 24 litter line for all litter/dumped rubbish & missed Collections (Tel: 01508 533730);
• The following services will be provided within three working days of a customer request:
• Collection of Large/Bulky domestic items;
• Collection of refrigerators and freezers.

Related pages on this website

• Environmental Service charges