Drinking water sampling
How to request the water sampling service
- Contact us online or by e-mail, telephone or letter (our details are at the foot of this page);
- Information we will need from you:
- your full name;
- your full address including your postcode;
- your home telephone number and a number which we can contact you on during normal office hours if this is different;
- your email address (if applicable);
- how you would like us to respond to you, and;
- details of your request.
Further information
Who supplies my water?
Anglian Water supplies most of the mains water within South Norfolk, but Essex & Suffolk Water supply some areas in the east of the district. Links to their websites can be found under 'external links' below.
I have private drinking water supply and...
- I am worried about the quality of the water.
- The water has changed in colour, quality or taste.
We can sample the water but we will charge for this. It may be cheaper for you to go direct to an analytical laboratory (look in the yellow pages under “laboratory facilities”).
If the water has changed suddenly do not use it for drinking or cooking until the laboratory has advised you that it is safe – use bottled water.
A member of my family is ill, I think it might be the water
Go to your doctor and follow their advice. Follow the link below to the Drinking Water Inspectorate for general advice and guidance on many aspects of private water supplies.
If you have any questions about the water that is supplied to you, you should get in touch with the water supplier. Their details will be on any correspondence they will have sent, e.g. a bill. Under 'useful links' below you will find links to Anglian Water and Essex & Suffolk Water, the main water supply companies in South Norfolk.
Related pages on this website
External links
Drinking Water Inspectorate: private water supplies
This information sheet from the Drinking Water Inspectorate offers advice and good practice guidelines for maintaining your own private water supply.
Anglian Water
Website with contact details for Anglian Water, the main water supplier for South Norfolk.
Essex & Suffolk Water
Another water supplier for parts of the east of our district.
Contact us
| contact officer/team: | Environmental Support Officer |
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| web: | online enquiry form |
| email: | envserv@s-norfolk.gov.uk |
| freephone: | 0808 168 4444 |
| telephone: | 01508 533830 |
| minicom/textphone: | 01508 533622 |
| address: | South Norfolk Council South Norfolk House Swan Lane Long Stratton Norwich NR15 2XE |
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If you need information in large print, audio cassette, braille, translation (written or verbal) or signed interpretation, let us know when you contact us.
