Further information

What you should do

In the first instance, the complaint should be sent to our Information Officer at South Norfolk Council, South Norfolk House, Swan Lane, Long Stratton, Norfolk NR15 2XE or emailed to Right2know@s-norfolk.gov.uk. Give details of how you think we have mishandled your original request and make any comments you wish.

What we will do

We will:

• Acknowledge receipt of your complaint within 3 days and give you a date when you will receive the findings of our investigation. If, for any reason, we find we will not be able to meet this target date we will advise you.
• Follow through the original request step by step to ensure that we have acted within our procedures.
• If the complaint involves the way in which exemptions or public interest test have been applied, the original decision will be re-assessed by a review panel.
• If we find that we have not disclosed information that we should have released then we will let you have the information as soon as possible.
• If we are satisfied that we have followed all our procedures and that the original decision is to be unchanged we will advise you in writing.
• If we find that we have wrongly applied an exemption and should have released additional information we will release the information as soon as possible.
• If we find that our procedures were faulty we will take steps to improve them.

If you are still not satisfied

We hope that this will answer all your queries. If you are still not satisfied with the results of our investigations you may apply to the Information Commissioner who has the authority to investigate individual cases.

However, the Information Commissioner has said that he will not deal with complaints where you have by-passed our internal review.

Contact details for the Information Commissioner

Information Commissioner
Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Related pages on this website

• Freedom of Information FAQs