Payment Cards

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Further information

PayPoints in South Norfolk

PayPoints tend to be located in supermarkets, larger newsagents and petrol filling stations – lookout for the PayPoint logo. We recognise that people lead increasingly busy lives, so to help you make payments at times that suit you, PayPoints tend to be open from early in the morning to late in the evening, and at weekends

PayPoints in the South Norfolk District include:

Chet Stores, 1 - 3 Hardley Road Chedgrave
Somerfield, 37-38 Mere Street, Diss
Westgate Department store, Market Place, Diss
Malthurst service station, A143-A146 Roundabout, Gillingham, Beccles
Balfour News, 3 Market Place, Harleston
One Stop Stores, 11 Great Melton Road, Hethersett
Bridge Stores, 41 Bridge Street, Loddon
Co-op, Church Plain, Loddon
Co-op, The Street, Long Stratton
Co-op, 200 Norwich Road, New Costessey
Malthurst service station, 2 Dereham Road, New Costessey
One Stop Stores, 94 Norwich Road, New Costessey
Stafford Stores, 1 Upper Stafford Avenue, New Costessey
Premier Express, 1 Shotesham Road, Poringland
One Stop Stores, 26-28 Town Green, Wymondham
Somerfield, 32 Market Street, Wymondham

Other PayPoints

Other PayPoint outlets locally that may be convenient for South Norfolk residents include:

Co-op, St Stephens St, Norwich
Martineau Lane BP, Norwich
Norwich South BP, Hall Road, Norwich
Co-op, Bungay
Co-op, Smallgate, Beccles & Rainbow, Beccles

Post Office locations

There are Post Offices in:

Barnham Broom, Bergh Apton, Bressingham, Brooke, Bunwell, Burgh St Peter/Aldeby, Cringleford, Denton, Dickleburgh, Diss, Ditchingham, Easton, Framingham Earl, Geldeston, Great Moulton, Hardwick, Harleston, Hempnall, Hethersett, Hingham, Kirby Cane, Loddon, Long Stratton, Morley St Botolph, Mulbarton, New Costessey, Old Costessey, Poringland, Pulham Market, Pulham St Mary, Rockland St Mary, Scole, Seething, Silfield, Stoke Holy Cross, Surlingham, Swardeston, Tasburgh, Thurlton, Tivetshall St Mary, Trowse and Wymondham.

Using your Payment Card

1. Refer to the bill/invoice/letter we have sent you to make sure you know how much you need to pay, and take your card and payment to a Post Office or PayPoint.
2. Payments at the Post Office can be made by cash, debit card or cheque. Cheques should be made payable to “Post Office Ltd”. PayPoint outlets always accept cash payments, and debit card and cheque payments at the individual PayPoint’s discretion.
3. Give your card and payment to a cashier who will process your payment and return your card to you with a receipt. Please check this carefully, and keep all receipts safely in case you need to query any payment with us.

Your payment Card questions answered

Do I take any information to the Post Office or PayPoint apart from the card?

Please refer to the latest bill or letter we have sent you, to make sure you know how much you need to pay, then just take your card and your payment. You cannot make a payment without the card.

Can the card be used in banks, building societies or at South Norfolk Council offices?

No, it can only be read and accepted at Post Offices and PayPoints.

How do I find out where there are PayPoint outlets?

A list of PayPoint outlets is given above, or you can search for your nearest one at the PayPoint website (link under 'external links' below). Look out for the PayPoint logo in shops and petrol filling stations. PayPoint outlets are usually open from early in the morning until late in the evening, and at weekends.

How can I find out if a PayPoint retailer will accept payment by cheque/debit card?

Please ask the retailer concerned. If they will accept cheque payments the cheque will need to be made payable to the retailer.

What information is held on the card?

Unique information that relates to your payment reference number, which makes sure that your payment reaches us correctly. The card does not hold information relating to the balance on your account. The card is not a credit card, debit card or cheque guarantee card and has no monetary value.

How long will the card last?

The card should last you for up to five years. If your card is lost, worn or damaged so that it can no longer be read, you must let us know immediately. We will arrange for a new card to be issued to you as soon as possible.

What happens if I move?

Please tell us straight away. If you are still living in our area wherever possible we try to use your existing account reference. When this is not the case a new card will be issued and you should destroy the old one. If you move outside our area but are still due to make payments to us, please continue to use your original card.

Is it important which name(s) are on the card?

Any names on the card are not used in processing the payment. They should refer to one or more persons liable to pay the charge. Only pay using a card in someone else’s name if you intend to make a payment toward their charges.

Related pages on this website

• Making telephone, post or cash payments

External links

PayPoint website
The PayPoint website has an Agent Locator that will help you find your nearest PayPoint. You can type in your postcode or town/village, and the search results will tell you your nearest PayPoint (with the closest top of the list), and their opening hours

Post Office website
Website for the Post Office, which includes a Branch Locator where you can search for your nearest branch by entering your postcode or the town where you live

About links to other websites.