Make a benefit claim

Summary

If you are entitled to claim benefits follow the instructions below to make your claim now. Our staff are always available if you'd like some help filling in the form.

Important!

Do you live in privately rented accommodation?

If so, you may need to claim for the Local Housing Allowance (LHA) instead of housing benefit. If you haven't already done so, please see our LHA web page. Either way there is now one single claim form for housing benefit and Local Housing Allowance instead of two.

How to make a benefit claim

If you need help filling in the form, you can arrange for an appointment at our offices in Long Stratton, or we can visit you at home if you prefer. Get in touch with us - our contact details are at the foot of this page.

For an estimate of what benefits you may be entitled to, see our online benefits calculator.

  1. You can make your claim now by downloading, printing and completing the form (download below). 
  2. You should make your claim straight away, as this will normally determine the date from your benefits will start. Benefit claims can be backdated if there's good reason - see our page on Backdating benefit claims for details.
  3. A telephone call to us counts as the date of your claim, provided you fill in and return the claim form within one calendar month. So if you haven't already called us, phone 01508 533633 now.
  4. It will help us to deal with your claim quickly and efficiently if you send in the necessary documents listed below when you return the form:
    - Two forms of identification, for example: birth certificate, passport or driving licence;
    - Evidence of your National Insurance number, for example National Insurance number card, payslips or letters from the Dept. for Work and Pensions or HM Revenue and Customs;
    - Evidence that you are resident in the property, for example: a gas/ electricity bill or official letter addressed to you;
    - Proof of your capital and savings, for example: building society books, share certificates or bank statements for all accounts held. These must cover at least the last 3 months;
    - Proof of your income, for example: your benefit/ pension award letter;
    - If you are employed we will need to see your last five weekly or two monthly payslips;
    - If you are self-employed, we will require your most recent set of accounts, audited if possible.
  5. These documents must be original as we cannot accept photocopies. These will be returned to you straight away.
  6. Return your completed form to Revenues Services at the address below. The address is alsoincludedin the application form.

Printable forms

The following link(s) require a plug-in, and will open in a new browser window [Icon for links opening in a new window]. About downloading files.

PDF iconDownload the council tax & housing benefit claim form [PDF, 625 Kb] Link opens in a new browser window

External links

Department of Working Pensions (DWP)
Information on services and benefits from the Department of Working Pensions.


About links to other websites.

Contact us

contact officer/team: Benefits Team
web: online enquiry form
email: benefitsmailbox@s-norfolk.gov.uk
telephone: 01508 533633
minicom/textphone: 01508 533622
address: South Norfolk Council
South Norfolk House
Swan Lane
Long Stratton
Norwich NR15 2XE

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Last updated on: 19 June 2008